Untangling organizational gridlock : strategies for building a customer focus / Michele L. Bechtell.
Material type:
TextPublication details: New York : ASQC Quality Press , 1993Description: xxv, 347 pISBN: 0814402038Subject(s): Total quality management | Customer services | Organizational effectivenessDDC classification: 658.562
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
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SOBD Library | 658.562 BEC-U1 (Browse shelf(Opens below)) | 1 | Available | SD1922 |

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