Untangling organizational gridlock : strategies for building a customer focus / Michele L. Bechtell.

By: Bechtell, Michele LMaterial type: TextTextPublication details: New York : ASQC Quality Press , 1993Description: xxv, 347 pISBN: 0814402038Subject(s): Total quality management | Customer services | Organizational effectivenessDDC classification: 658.562
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Item type Current library Call number Copy number Status Date due Barcode
Books Books SOBD Library
658.562 BEC-U1 (Browse shelf(Opens below)) 1 Available SD1922

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