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Service operations management : improving service delivery /

Johnston, Robert

Service operations management : improving service delivery / Robert Johnston...[et al.] - 5th - Chennai : Pearson, 2023. - xxii, 609 p. ;

ISBN: 9789356067400

Subjects--Topical Terms:
Customer services - Management
Service industries - Management

Dewey Class. No.: 658 / JOH-S

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Service operations management : improving service delivery /