Service operations management : (Record no. 20579)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00628nam a22002177a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240523b2023 |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789356067400 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| Item number | JOH-S |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston, Robert |
| 245 ## - TITLE STATEMENT | |
| Title | Service operations management : |
| Remainder of title | improving service delivery / |
| Statement of responsibility, etc | Robert Johnston...[et al.] |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 5th |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Chennai : |
| Name of publisher, distributor, etc | Pearson, |
| Date of publication, distribution, etc | 2023. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent / Pages | xxii, 609 p. ; |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services - Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries - Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Shulver, Michael |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Slack, Nigel |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Clark, Graham |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| -- | 2 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Currency | Cost, normal purchase price | Full call number | Barcode | Date last seen | Copy number | Bill Date | Koha item type | Bill Number | Total Checkouts | Date last borrowed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S1 | 006047 | 23/05/2024 | 1 | Reference Books | VEDI/24-25/04/12 | ||||||||
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S2 | 006048 | 23/05/2024 | 2 | Books | VEDI/24-25/04/12 | ||||||||
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S3 | 006049 | 23/05/2024 | 3 | Books | VEDI/24-25/04/12 | ||||||||
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S4 | 006050 | 23/05/2024 | 4 | Books | VEDI/24-25/04/12 | ||||||||
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S5 | 006051 | 23/05/2024 | 5 | Books | VEDI/24-25/04/12 | ||||||||
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S6 | 006052 | 23/05/2024 | 6 | Books | VEDI/24-25/04/12 | ||||||||
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S7 | 006053 | 23/05/2024 | 7 | Books | VEDI/24-25/04/12 | ||||||||
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S8 | 006054 | 27/08/2025 | 8 | Books | VEDI/24-25/04/12 | 1 | 16/06/2025 | ||||||
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S9 | 006055 | 23/05/2024 | 9 | Books | VEDI/24-25/04/12 | ||||||||
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S10 | 006056 | 23/09/2025 | 10 | Books | VEDI/24-25/04/12 | 1 | 08/09/2025 | ||||||
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S11 | 006057 | 23/05/2024 | 11 | Books | VEDI/24-25/04/12 | ||||||||
| SOBD Library | SOBD Library | 11/04/2024 | Vedi Books | INR | 810.00 | 658 JOH-S12 | 006058 | 23/05/2024 | 12 | Books | VEDI/24-25/04/12 |