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design and management of service process

ramaswai rohit

design and management of service process [Text] - addison wesley 1996 - 424

ISBN: 9780201633832 0.00

Subjects--Topical Terms:
Customer services - Management
Production planning
Service industries - Quality control
Total quality management

Dewey Class. No.: 658.812 / RAM-D

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design and management of service process