Best practices : (Record no. 19097)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00863nam a22002537a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230102105003.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230102b1998 |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0684834537 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 21 |
| Classification number | 658.812 |
| Item number | HIE-B |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hiebeler, Robert. |
| 245 10 - TITLE STATEMENT | |
| Title | Best practices : |
| Remainder of title | building your business with customer-focused solutions / |
| Statement of responsibility, etc. | Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman . |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York, NY : |
| Name of publisher, distributor, etc. | Simon & Schuster, |
| Date of publication, distribution, etc. | 1998. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 240 p. ; |
| 500 ## - GENERAL NOTE | |
| General note | "Arthur Andersen." |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services - Management - Case studies. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services - Quality control - Case studies. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Industrial management - Case studies. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kelly, Thomas B. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ketteman, Charles. |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Arthur Andersen & Co. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Full call number | Barcode | Date last seen | Copy number | Bill Date | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SOBD Library | SOBD Library | Gifted Books | 02/01/2023 | 658.812 HIE-B1 | SD0948 | 02/01/2023 | 1 | 02/01/2023 | Books |