Customer mania : it's never too late to build a customer-focused company / Ken Blanchard and Jim Ballard and Fred Finch.

By: Blanchard, KenContributor(s): Ballard, Jim | Finch, FredMaterial type: TextTextPublication details: New Delhi : HarperCollins , 2004Description: x, 194 pSubject(s): Customer services-Management | Yum! Brands (Firm) | Customer services | Success in business | Customer relationsDDC classification: 658.812
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