Service management and marketing : a customer relationship management approach / Christian Gronroos.

By: Gronroos, ChristianMaterial type: TextTextPublication details: Chichester : John Wiley & Sons, LTD , 2000Edition: 2ndDescription: x, 394 pISBN: 0471720348Subject(s): Service industries-Marketing | Customer servicesDDC classification: 658.8
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books Books SOBD Library
658.8 GRO-S1 (Browse shelf(Opens below)) 1 Available SD2052

There are no comments on this title.

to post a comment.
Hosted, Implemented, Customized & Maintained by: BestBookBuddies

Powered by Koha