design and management of service process [Text]
Material type:
TextPublication details: addison wesley 1996Description: 424ISBN: 9780201633832Subject(s): Customer services - Management | Production planning | Service industries - Quality control | Total quality managementDDC classification: 658.812
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SOIL Library Gifted Books | 658.812 RAM-D (Browse shelf(Opens below)) | Available | Donated | S001893 |
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| 658.8 KUM-M Marketing management | 658.8 ZEI-S SERVICES MARKETING | 658.81 STI-S SALES MANAGEMENT | 658.812 RAM-D design and management of service process | 658.812 WHI-C Customer centered growth: five proven strategies for building competitive advantage | 658.82 KAP-S Strategic brand management | 658.827 KEL-S STRATEGIC BRAND MANAGEMENT |
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